Charlton Realty Ltd mreinz disclaimer
Every precaution has been taken to establish the accuracy of the material herein.
Prospective purchasers should not confine themselves to the contents but should
make their own enquiries to satisfy themselves in all respects. Charlton Realty
Limited mreinz accepts no liability whether directly or indirectly for any loss
or damage suffered as a result of reliance on any information provided herein. Licensed
Agent REAA 2008.
Harcourts Complaints and Disputes Procedure
Harcourts is committed to handling any complaints or disputes that do arise professionally,
fairly and expeditiously.
Our standard in-house procedure is outlined below.
- Any client or customer who wishes to make a complaint will be referred to the manager
of the relevant office.
- If the complainant is not satisfied with the response received from the manager
they can make a written complaint to Harcourts Group Ltd (the franchisor), preferably
using the Harcourts Complaint Form.
- Harcourts Group Ltd will acknowledge receipt of the complaint and commence a review,
which if deemed appropriate may involve discussion with all relevant parties.
- Harcourts Group Ltd will respond to the complainant upon completion of its review
of the complaint.
- If the client or customer is dissatisfied with the outcome Harcourts will advise
of appropriate further steps available.
Please note: Customers or clients may access the Real Estate Agents
Authority's complaints process without first using our in-house procedure; and any
use of Harcourts in-house procedure does not preclude a customer or client from
making a complaint to the Authority.
Contact Details
Harcourts Group Ltd
Physical Address: 7-9 Alpers Ave, Newmarket
Postal Address: PO Box 99549, Newmarket, Auckland 1149
Email: headofficeakl@harcourts.co.nz
Fax: 09 524 1481.